Maintenance & Support
The Challenge
Today's organisations require business continuity, and service integrity must not be compromised; the extended enterprise service levels demand constant access and total availability.
The Solution
We provide the exact level of support you need, according to your operational requirements, internal resources and budget.
Hardware Support
- Full vendor, propriety and third party support options for all equipment
- Accredited engineers
- Logistic spare parts coverage
- Engineering escalations
- OEM parts replacement
- Flexible service levels and coverage, from guaranteed fix to parts only
- Proactive and mission critical support
Software Support
- Telephone support
- Problem analysis and resolution
- Software features and operational support
- Installation advise
- Software updates and licensing
- Flexible Service Levels
The Benefits
The service provides many benefits including:
- Lower total cost of ownership
- 24x7x365 coverage and service level commitments
- All support from a single point
- Staff retention and recruitment is easier
- Allowing valuable IT resources to focus on strategic work
- Minimising additional training & hiring costs
- Minimising fire-fighting and reactive work
Vendor Partnerships
To provide the high levels of service delivery Prob-Solve Solutions partners with Vendors and high quality 3rd parties